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Quality of Life

Continue to meet the daily needs of our customers through reliable service.

INTEGRATING CUSTOMER

FEEDBACK

BPU undertakes a comprehensive biennial customer satisfaction survey to
identify areas for expanded or improved service across the entire utility. The
survey asks about customer service practices, billing processes, product offerings,
environmental initiatives, community involvement efforts, etc. Once finalized, the
results of the survey are utilized to help BPU further improve the utility’s overall
customer experience, identify areas for improvement, expansion, and elimination,
and to better serve the needs of its customers and Wyandotte County as a whole.

UTILITY ASSISTANCE UTILITY ASSISTANCE

PROGRAM
Since 2009, by partnering with the United Way of Greater
Kansas City, BPU has provided more than $1.5 million in
utility assistance to qualifying Wyandotte County Residents $99,335.64 spent
through the Utility Assistance Program and the Hardship 328 households helped
Assistance Program.

In 2022, the programs provided more than $185,000 in
utility assistance to qualifying Wyandotte County Residents. HARDSHIP ASSISTANCE
PROGRAM
In December of 2022, the BPU Board provided an additional
one-time $250,000 of utility assistance.
$87,802.52 spent
255 households helped

QUICK FACTS

$ Through supplier partners, employees and BPU spent approximately $22 million across 300
purchase orders with local Wyandotte County,
services, BPU had an economic impact close to
half a billion dollars in Wyandotte County. minority-owned, women-owned, small businesses,
and veteran-owned businesses in 2022.
BPU provided free utility service to community BPU hosted an event that detailed procurement
vaccination centers. opportunities for local vendors and contractors.

BPU Employees Charity Golf Corporation made Through a partnership with Kansas One-Call
donations totaling $49,000 to the Learning Club System, Inc., BPU helps customers dig safely by
KCK, KC Healthy Kids, Grant Elementary, KCK Lady sending out “locators” to dig sites and marking
Spartans and the BPU Employee Foundation. the approximate locations of buried water or
electric lines. In 2022, BPU serviced over 15,000
Kansas One-Call requests.