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RELIABLE SERVICE

WATER

BPU again met and surpassed all BPU installed over 500 sacrificial BPU inspected approximately
standards for high-quality water. anodes to minimize external 6,000 hydrants to ensure their
The report ran over 41,000 tests corrosion on existing water ability to help fight fires, keeping
on 8,700 water samples! mains, thus extending their life the community safe.
and reducing water main breaks.

ELECTRIC

BPU is committed to providing reliable electric service to its customers by combining a
diverse portfolio of power resources with a modern and well-maintained distribution network.
Electric reliability is measured by recording how many times service is interrupted
(frequency), how long the average customer is interrupted (duration), and how long it takes
to restore service once a customer is interrupted (restoration time). These three measures
of reliability are standardized and recognized by the electric industry as best practices for
comparing reliability performance among utilities.

2022 BPU ELECTRIC RELIABILITY PERFORMANCE*

Frequency of Average Duration Average
interruptions per year¹ of interruptions² Restoration Time 3
1.69 ~2.5 hours ~1.5 hours

*Major Events Excluded
¹SAIFI = System Average Interruption Frequency Index. It is the number of electric interruptions, per year, the average customer experienced.
²SAIDI = System Average Interruption Duration Index. It is the minutes of electric interruptions, per year, the average customer experienced.
³CAIDI = Customer Average Interruption Duration Index. It is the average number of minutes it takes to restore non-momentary electric interruptions.