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Customer
Service
BPU Customer Service
answered more than
100,000 calls in 2022; 540 Minnesota Avenue
more than 8,000 of those Kansas City, KS 66101
calls were in Spanish. bpu.com
Safety and
Security
BPU implemented a program
that notifies all employees
of any injury that has
occurred at the utility.
100% of employees
completed two or
more hours of safety
training.
QUICK BPU’s website received national recognition for its design, content, and ease-of-use, offering
FACT accessibility to key utility information. BPU was recognized for “Best Website” in the utility
category, and won a “Gold Stevie” Award from the 21st Annual American Business Awards.
Performance
Deliver safe, reliable, efficient, and sustainable utilities to our customers.
FISCAL RESPONSIBILITY
BPU was assigned a profile/rating of “A” and “Stable Outlook” by national rating
service companies Fitch Ratings and S&P Global Ratings.
BPU was awarded the Certificate of Achievement for Excellence in
Financial Reporting by the Government Finance Officers Association
of the United States and Canada for its annual comprehensive
financial report. BPU has received this recognition 41 years in a row!
The BPU Board of Directors adopted a new policy implementing an Enterprise Risk
Management program to manage major risks across the utility.
